Legal Centre
Everything that governs your use of FastCow, in one place. Choose a document from the menu to read it.
Last updated: 3 August 2026
Terms of Service
1. Introduction and Acceptance
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Client", "you", "your") and FastCow Hosting Limited, trading as FastCow, a company registered in England and Wales (company number 15734234) ("FastCow", "we", "us", "our").
By accessing or using our website at fastcow.com ("Website") or purchasing any services from FastCow ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other policies expressly incorporated by reference.
If you do not agree to these Terms, you must not access or use our Website or Services.
2. Definitions
In these Terms, the following definitions apply:
- "Account" means your client account created through our client portal.
- "Client Data" means all data, content, and materials submitted by you through use of our Services.
- "Effective Date" means the date on which you first access the Website or purchase Services, whichever is earlier.
- "Personal Data" has the meaning given in the UK General Data Protection Regulation (UK GDPR).
- "Services" means all hosting, domain registration, migration, and related services provided by FastCow.
3. Company Information and Contact
Company Details
FastCow Limited is registered in England and Wales. Our registered office address and company details are available on our Website.
Contact Methods
You may contact us through:
- Your registered client portal account
- Email: support@fastcow.com
We will communicate with you via the contact details you provide at the time of registration or order placement, including email, telephone, or written correspondence.
4. Account Registration and Security
Account Creation
To access our Services, you must create an Account by registering through our client portal. You warrant that all information provided during registration is accurate, current, and complete. You agree to promptly update your Account information if it changes.
Account Security
You are solely responsible for maintaining the confidentiality of your username, password, and any other security credentials associated with your Account. You must not share these credentials with any third party. You are fully responsible for all activities conducted through your Account, whether authorized by you or not, including activities by family members, employees, contractors, or any other persons who gain access to your Account.
Security Obligations
You agree to:
- Notify us immediately of any unauthorized access or security breach
- Use a strong, unique password for your Account
- Exit your Account at the end of each session
- Exercise caution when accessing your Account from public or shared computers
Account Suspension
We reserve the right to disable or suspend any Account, username, or password at any time if, in our reasonable opinion, you have violated any provision of these Terms or if we detect suspicious or unauthorized activity.
5. Ordering Services and Contract Formation
Order Submission
When you place an order through our Website, you are making an offer to purchase Services subject to these Terms. Your order does not constitute acceptance by FastCow.
Contract Formation
A binding contract between you and FastCow is formed only when we accept your order by fulfilling it and activating your Services. Payment must be received in full before any Services are provisioned.
Right to Refuse Orders
We reserve the right to refuse or cancel any order at our sole discretion. If we are unable to accept your order, we will notify you promptly and provide a full refund of any payments received. Examples include where a domain name is no longer available for registration or a domain transfer cannot be completed.
Service Activation
Most Services, including managed WordPress hosting, agency hosting, enterprise hosting, and domain registrations, are provisioned automatically upon successful payment and fraud verification. More complex Services may require manual setup and additional time. Migration services typically commence within 30 minutes of receiving proper credentials, though completion time depends on various factors outside our control.
6. Services and Service Levels
Service Descriptions
FastCow provides managed WordPress hosting, agency hosting, enterprise hosting, cloud VPS, hybrid servers, domain registration, migration services, and related infrastructure services. Specific features, resources, and limitations for each service tier are detailed on our Website and in your service agreement.
Resource Usage Limitations
Resource limitations apply to protect service quality for all clients. Standard limitations include:
- Managed WordPress Hosting: Resource limits vary by plan tier (Managed WordPress, Agency, Enterprise). Each plan includes specified CPU cores, memory, storage, and bandwidth allocations detailed in your service agreement
- Email Services: 300 emails per hour limit on managed WordPress hosting services
- Managed WordPress: Resources scale within reason up to plan traffic limits; resource-intensive processes may require plan upgrades
We provide flexibility and typically allow temporary exceedances. However, sustained resource overuse may require corrective action or service upgrades. We reserve the right to impose resource restrictions or suspend services if usage significantly impacts system performance or other clients.
Bandwidth Usage
Each service plan includes a specified monthly bandwidth allowance. We will notify you by email as you approach your limit. If bandwidth is exceeded, you may upgrade your plan, pay �0.50 per additional GB, or wait until your billing cycle resets. Accounts may be suspended for significant bandwidth overages.
SSH and Root Access
Jailed SSH access is available upon request for managed WordPress hosting clients. Cloud VPS, hybrid, and dedicated server clients receive full root SSH access.
Service Monitoring and Enforcement
While we do not routinely monitor Account content, all Services are subject to automated monitoring for security threats, system exploitation, fraud, and policy violations. We reserve the right to investigate, suspend, or terminate Services that violate these Terms or pose security risks.
7. Data Migration Services
Migration Service
FastCow offers complimentary migration services for most website and application transfers to our infrastructure. Complex migrations may require a reasonable fee. We typically begin migrations within 30 minutes of service activation and receipt of proper credentials, with most completed within 90 minutes.
Best-Faith Effort
Migration services are provided on a best-faith effort basis. While we have successfully completed thousands of seamless migrations, we make no guarantees regarding migration timelines, data integrity, or functionality post-migration. Many factors affecting migration success are beyond our control, including previous host cooperation, transfer speeds, and data complexity.
Client Responsibilities
During migration, you are responsible for:
- Maintaining independent backups of all data
- Providing accurate credentials and access details
- Remaining engaged throughout the migration process
- Thoroughly testing websites and applications post-migration
- Confirming all requested content has been migrated successfully
Limitation of Liability
FastCow accepts no liability for migration issues, data loss, or functionality problems arising during or after migration. We will use reasonable efforts to resolve issues identified during migration, but ultimate responsibility for data integrity rests with you.
8. Acceptable Use Policy
General Standards
All Services must be used lawfully and ethically. You agree not to use FastCow Services for any unlawful purpose or in any manner that violates these Terms or applicable laws and regulations.
Prohibited Content and Activities
You must not use our Services to host, transmit, or distribute:
- Content that infringes intellectual property rights, including copyrighted materials, trademarks, or patented works
- Illegal adult content or content involving minors
- Pirated software, warez, cracks, serial keys, or torrent files
- Malicious code, viruses, trojans, worms, or other harmful software
- Content promoting hatred, violence, racism, or discrimination
- Phishing websites, proxy scripts, or security circumvention tools
- IRC (Internet Relay Chat) bots or similar automated systems
- File hosting services or download warehouses (no more than 10% of allocated space or bandwidth may be used for games, videos, music files, or backups)
Security and Access Restrictions
You must not:
- Attempt unauthorized access to other Accounts, servers, or networks
- Launch denial-of-service attacks or distribute malicious code
- Reverse engineer, decompile, or disassemble any FastCow software
- Interfere with proper operation of the Services or burden system resources
- Use automated systems to scrape, harvest, or copy Website content without authorization
Email and Anti-Spam Policy
FastCow strictly prohibits spam, unsolicited bulk email, and unauthorized email marketing. Services must not be used for safe lists, purchased email lists, or any form of unsolicited commercial email. Accounts found sending spam will be immediately terminated without notice. Depending on severity, cleanup fees may apply.
Enforcement
Violations of this Acceptable Use Policy may result in immediate suspension or termination of Services without refund. For serious violations, we will report incidents to appropriate law enforcement authorities and fully cooperate with investigations.
9. Intellectual Property Rights
FastCow Intellectual Property
All content, features, and functionality of the Website and Services, including software, text, images, graphics, logos, designs, and compilation, are owned by FastCow, its licensors, or other content providers. These materials are protected by United Kingdom and international copyright, trademark, patent, and other intellectual property laws.
Limited License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services for your personal or internal business purposes. This license does not include any right to reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any Website content without our prior written permission.
Trademarks
The FastCow name, logo, and all related product and service names, designs, and slogans are trademarks of FastCow or its affiliates. You must not use these marks without our prior written permission. Other trademarks appearing on the Website are the property of their respective owners.
Client Data Ownership
You retain all ownership rights in Client Data. By using our Services, you grant FastCow a worldwide, non-exclusive, royalty-free license to use, copy, modify, and process Client Data solely for the purpose of providing Services to you. We may use aggregated and de-identified data for analytical and operational purposes.
DMCA Compliance
FastCow respects intellectual property rights and responds to valid copyright infringement notices. If you believe content hosted on our Services infringes your copyright, please submit a DMCA notice to dmca@fastcow.com including: (a) your signature; (b) identification of copyrighted work; (c) identification of infringing material; (d) your contact information; (e) good faith statement; (f) accuracy statement under penalty of perjury; and (g) authorization statement.
Counter-Notifications
If you believe content was removed in error, you may file a counter-notification to dmca@fastcow.com including similar required elements. We may restore content if the original complainant does not file legal action within ten business days.
10. Fees, Payment, and Billing
Payment Terms
All fees are payable in advance of service delivery. You agree to pay all charges incurred under your Account at the rates in effect when charges are incurred. Prices are stated exclusive of VAT and other applicable taxes, which will be added where required.
Automatic Recurring Billing
Most hosting plans operate on automatic recurring billing cycles (monthly, quarterly, semi-annual, annual, biennial, or triennial). Your payment method will be automatically charged at the end of each billing period unless you cancel at least seven (7) days before the renewal date.
Payment Methods and Information
You must maintain current, complete, and accurate payment information in your Account. You authorize us to charge your designated payment method for all fees. If payment fails, you remain liable for unpaid amounts, and we may suspend or terminate Services.
Price Changes
We reserve the right to modify pricing, service features, and allocated resources at our discretion. Price changes for existing subscriptions will be communicated with reasonable advance notice. Continued use of Services after price changes take effect constitutes acceptance of new pricing.
Taxes
You are responsible for all sales, value-added, or similar taxes imposed by applicable law, except taxes based on FastCow's income. If you are exempt from such taxes, you must provide valid exemption certificates. You agree to pay any disputed or rejected exemptions.
Late Payment
Accounts with unpaid invoices exceeding ten (10) days may be suspended or terminated without notice. We may apply a small administrative fee to overdue accounts at our discretion.
No Refunds for Non-Payment
Accounts terminated for non-payment are not eligible for refunds or prorated credits.
11. Refund and Cancellation Policy
Money-Back Guarantee
First-time FastCow customers are eligible for a 30-day money-back guarantee on web hosting and managed WordPress services. This guarantee begins on the purchase date and covers only the base hosting fee, excluding domain registration fees, SSL certificates, software licenses, and other add-on services.
Services Excluded from Money-Back Guarantee
The following services are non-refundable:
- Domain name registrations and transfers
- SSL certificates and security services
- Software licenses
- Dedicated servers and colocation services
- Backup services
- Cloudflare Enterprise services
Cancellation Procedure
To cancel Services, you must submit a cancellation request through your client portal, via support ticket, or by email to support@fastcow.com at least seven (7) days before your next billing date. Cancellation requests received with less than seven days' notice may result in one additional billing cycle.
Prorated Refunds
For quarterly, semi-annual, annual, biennial, and triennial plans, we may provide prorated refunds for unused service time, calculated to the nearest month and excluding promotional discounts or long-term billing discounts. Monthly services, dedicated servers, domain registrations, software licenses, and Cloudflare Enterprise services are not eligible for prorated refunds. We reserve the right to withhold refunds if the cancellation required significant effort to process.
Effect of Cancellation
Upon cancellation, your Services will terminate at the end of your current billing period unless you request immediate termination. All data associated with cancelled Services should be considered permanently deleted. See Section 13 for data retention policies.
12. Data Protection and Privacy
GDPR Compliance
FastCow is committed to protecting Personal Data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our processing of Personal Data is governed by our Privacy Policy, available at https://fastcow.com/legal-agreement#privacy, which forms part of these Terms.
Data Processing Agreement
Where you upload Personal Data as part of Client Data, you act as the data controller and FastCow acts as a data processor. You warrant that you have all necessary consents and legal bases to provide Personal Data to FastCow and authorize its processing under these Terms. You agree to comply with all applicable data protection laws.
Security Measures
We implement appropriate technical and organizational measures to protect Client Data against unauthorized access, accidental loss, destruction, or damage. However, no data transmission or storage system is completely secure, and you acknowledge the inherent risks of internet-based services.
Data Location
Your data is primarily stored on servers located in the United Kingdom. We may use third-party service providers located outside the UK for specific services, in which case appropriate safeguards will be in place to protect your data in accordance with UK GDPR requirements.
Your Rights
Under UK GDPR, you have rights including access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights regarding Personal Data processed by FastCow, please contact us at legal@fastcow.com.
Data Breach Notification
In the event of a data breach affecting your Personal Data, we will notify you and relevant supervisory authorities without undue delay and within 72 hours where required by law.
13. Backups and Data Responsibility
Client Responsibility for Backups
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUPS OF ALL CLIENT DATA. While we perform regular backups as described below, these are for disaster recovery purposes only and should not be relied upon as your primary backup solution.
FastCow Backup Services
We provide backup services on a best-effort basis:
- Managed WordPress: 30 days of daily backups
- Dedicated Servers: 30 days of daily backups
- Cloud VPS and Hybrid: 2 days of daily backups
No Guarantee of Backup Availability
We cannot guarantee that backups will be available or restorable in all circumstances. Backups may fail, become corrupted, or be unavailable due to technical issues, system failures, or other factors beyond our control. We accept no liability for backup failures or inability to restore data.
Data Loss Disclaimer
FASTCOW IS NOT RESPONSIBLE OR LIABLE FOR ANY DATA LOSS, regardless of cause. This includes but is not limited to data loss resulting from hardware failures, software errors, security breaches, human error, or force majeure events. You acknowledge and accept all risks associated with storing data on our servers.
Emergency Situations
We reserve the right to take immediate action to protect network integrity and security, including shutting down networks, deleting content, or terminating services without prior notice. In emergencies involving security exploits or abuse, we may completely delete websites, emails, or accounts. While we will make reasonable efforts to preserve backups, we cannot guarantee data recovery in such circumstances.
Data After Termination
Upon termination or cancellation of Services, all Client Data should be considered immediately and permanently deleted. We may retain copies in standard backup or archival systems for a reasonable period or as required for legal compliance, but we have no obligation to return or provide access to Client Data after termination. It is your sole responsibility to retrieve all data before cancelling your Account.
14. Term and Termination
Term
These Terms commence on the Effective Date and continue until terminated in accordance with this Section.
Termination by Client
You may terminate these Terms by cancelling your Services in accordance with Section 11. Cancellation requests must be submitted at least seven (7) days before your next billing date.
Termination by FastCow
We may suspend or terminate your Services and Account immediately without notice if: (a) you breach any provision of these Terms; (b) your account is used for illegal activities or poses security risks; (c) you fail to pay amounts due; or (d) we are required to do so by law or regulatory authority. We may also terminate Services at our discretion with reasonable advance notice.
Notification of Violations
For non-deliberate violations, we may, at our sole discretion, notify you of the violation and provide an opportunity to take corrective action within a reasonable timeframe. However, we reserve the right to take immediate action for serious, deliberate, or repeated violations without prior warning.
Effect of Termination
Upon termination: (a) your right to access and use Services immediately ceases; (b) all outstanding fees become immediately due and payable; (c) we may delete or disable access to Client Data in accordance with Section 13; and (d) provisions that by their nature should survive termination shall remain in effect, including Sections 9 (Intellectual Property), 12 (Data Protection), 15 (Warranties), 16 (Limitation of Liability), 17 (Indemnification), and 20 (Governing Law).
No Waiver
Delayed enforcement or failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision at any time.
15. Warranties and Disclaimers
Your Warranties
You represent, warrant, and covenant that:
- You have full authority to enter into and perform these Terms
- These Terms constitute valid and binding obligations enforceable against you
- Your use of Services complies with all applicable laws and regulations
- You have obtained all necessary consents and authorizations to provide Client Data to FastCow
- You possess sufficient technical knowledge to use Services safely and securely
Services Provided "As Is"
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FASTCOW DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED ACCESS.
No Guarantee of Availability
We do not warrant that Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We make no guarantees regarding uptime, performance, or service availability. System maintenance, upgrades, security incidents, or technical issues may result in service disruptions.
Third-Party Content and Links
The Website may contain links to third-party websites and content from third-party providers. We have no control over and accept no responsibility for third-party content, websites, or services. Your use of third-party websites is at your own risk and subject to their terms of service.
No Professional Advice
Information provided through our Services is for general informational purposes only and does not constitute professional, legal, financial, or technical advice. You should not rely on such information as a substitute for professional consultation.
16. Limitation of Liability
Exclusion of Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FASTCOW, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF FASTCOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Aggregate Liability Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, FASTCOW'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO FASTCOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Specific Exclusions
FastCow shall have no liability for:
- Loss or corruption of Client Data from any cause
- Service interruptions, delays, or unavailability
- Security breaches, cyber attacks, or unauthorized access
- Actions or omissions of third-party service providers
- Hardware or software failures beyond our reasonable control
- Consequences of Client's breach of these Terms
Legal Limitations
Some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
Essential Purpose
You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are fundamental elements of the basis of the bargain between you and FastCow. Services would not be provided without these limitations.
17. Indemnification
You agree to defend, indemnify, and hold harmless FastCow, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or relating to:
- Your use or misuse of the Services
- Your breach of these Terms
- Your violation of any law or regulation
- Your violation of any third-party rights, including intellectual property rights
- Client Data or content you submit through the Services
- Any claim that Client Data caused damage to a third party
This indemnification obligation survives termination of these Terms. FastCow reserves the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with FastCow's defense of such claim.
You may not settle any claim subject to this indemnification without FastCow's prior written consent.
18. Dispute Resolution
Informal Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, you agree to first contact FastCow at legal@fastcow.com to attempt to resolve the matter informally. We will work in good faith to resolve disputes amicably.
Time Limit for Claims
ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. AFTER ONE YEAR, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
19. Force Majeure
Except for your payment obligations, neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, strikes, labor disputes, governmental actions, pandemics, epidemics, internet or telecommunications failures, power outages, cyber attacks, or other force majeure events. Performance obligations shall be suspended for the duration of such events.
20. Governing Law and Jurisdiction
Governing Law
These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
Jurisdiction
You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
Waiver of Objections
You waive any objection to venue in the courts of England and Wales and any claim that such courts are an inconvenient forum.
21. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and FastCow regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.
Amendment
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through a prominent notice on our Website. Changes become effective immediately upon posting for new users, and 30 days after posting for existing users. Your continued use of Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must cancel your Services.
Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. FastCow's failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without FastCow's prior written consent. FastCow may freely assign or transfer these Terms, in whole or in part, without restriction. These Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.
No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties to these Terms.
Notices
All notices under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by registered or certified post to the addresses specified in your Account or as otherwise provided in these Terms. Notices to FastCow should be sent to legal@fastcow.com.
Relationship of Parties
The relationship between you and FastCow is that of independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship. Neither party has authority to bind the other or to incur obligations on the other's behalf.
Survival
Provisions that by their nature should survive termination of these Terms shall survive, including Intellectual Property Rights, Data Protection, Backups and Data Responsibility, Warranties and Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.
Headings
Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
22. Acknowledgment and Acceptance
BY ACCESSING OR USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE USING OUR WEBSITE AND SERVICES. YOUR ONLY RECOURSE IN THE EVENT OF DISAGREEMENT IS TO TERMINATE YOUR SERVICES IN ACCORDANCE WITH SECTION 11.
For questions regarding these Terms of Service, please contact legal@fastcow.com.
Acceptable Use Policy
General Standards
All Services must be used lawfully and ethically. You agree not to use FastCow Services for any unlawful purpose or in any manner that violates our Terms of Service or applicable laws and regulations.
Prohibited Content and Activities
You must not use our Services to host, transmit, or distribute:
- Content that infringes intellectual property rights, including copyrighted materials, trademarks, or patented works
- Illegal adult content or content involving minors
- Pirated software, warez, cracks, serial keys, or torrent files
- Malicious code, viruses, trojans, worms, or other harmful software
- Content promoting hatred, violence, racism, or discrimination
- Phishing websites, proxy scripts, or security circumvention tools
- IRC (Internet Relay Chat) bots or similar automated systems
- File hosting services or download warehouses (no more than 10% of allocated space or bandwidth may be used for games, videos, music files, or backups)
Security and Access Restrictions
You must not:
- Attempt unauthorized access to other Accounts, servers, or networks
- Launch denial-of-service attacks or distribute malicious code
- Reverse engineer, decompile, or disassemble any FastCow software
- Interfere with proper operation of the Services or burden system resources
- Use automated systems to scrape, harvest, or copy Website content without authorization
Email and Anti-Spam Policy
FastCow strictly prohibits spam, unsolicited bulk email, and unauthorized email marketing. Services must not be used for safe lists, purchased email lists, or any form of unsolicited commercial email. Accounts found sending spam will be immediately terminated without notice. Depending on severity, cleanup fees may apply.
Enforcement
Violations of this Acceptable Use Policy may result in immediate suspension or termination of Services without refund. For serious violations, we will report incidents to appropriate law enforcement authorities and fully cooperate with investigations.
Service Level Agreement
This document is being finalised. The summary below reflects our current commitment; the full Service Level Agreement for your plan is available on request.
FastCow provides a 99.9% uptime commitment on our managed WordPress, agency, and enterprise hosting plans. Uptime is measured on a monthly basis and excludes scheduled maintenance, which we announce in advance, and events outside our reasonable control (see the Force Majeure section of our Terms of Service).
For the complete Service Level Agreement, including the measurement method, maintenance windows, exclusions, and any service-credit process that applies to your plan, please contact legal@fastcow.com or your account manager.
Data Processing Agreement
A signed Data Processing Agreement is available to business and enterprise customers on request.
Under the UK General Data Protection Regulation (UK GDPR), when you store personal data on our Services you act as the data controller and FastCow acts as a data processor on your behalf. We process that data only to provide the Services to you, in line with our Privacy Policy.
Your personal data is primarily stored and processed in the United Kingdom, at Telehouse East in London. Where we use sub-processors outside the UK, we put appropriate safeguards in place as required by UK GDPR.
To request a signed Data Processing Agreement covering the details of our processing, sub-processors, security measures, and international transfer safeguards, contact our data protection team at dpo@fastcow.com.
Refund & Cancellation Policy
Money-Back Guarantee
First-time FastCow customers are eligible for a 30-day money-back guarantee on web hosting and managed WordPress services. This guarantee begins on the purchase date and covers only the base hosting fee, excluding domain registration fees, SSL certificates, software licenses, and other add-on services.
Services Excluded from the Money-Back Guarantee
The following services are non-refundable:
- Domain name registrations and transfers
- SSL certificates and security services
- Software licenses
- Dedicated servers and colocation services
- Backup services
- Cloudflare Enterprise services
Cancellation Procedure
To cancel Services, you must submit a cancellation request through your client portal, via support ticket, or by email to support@fastcow.com at least seven (7) days before your next billing date. Cancellation requests received with less than seven days' notice may result in one additional billing cycle.
Prorated Refunds
For quarterly, semi-annual, annual, biennial, and triennial plans, we may provide prorated refunds for unused service time, calculated to the nearest month and excluding promotional discounts or long-term billing discounts. Monthly services, dedicated servers, domain registrations, software licenses, and Cloudflare Enterprise services are not eligible for prorated refunds. We reserve the right to withhold refunds if the cancellation required significant effort to process.
Effect of Cancellation
Upon cancellation, your Services will terminate at the end of your current billing period unless you request immediate termination. All data associated with cancelled Services should be considered permanently deleted.
Privacy Policy
1. Introduction
FastCow Hosting Limited, trading as FastCow ("we", "us", "our"), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fastcow.com ("Website") or use our services ("Services").
We are registered in England and Wales (company number 15734234) and act as the data controller for the personal data we process in connection with our Services.
Please read this Privacy Policy carefully. By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide Directly
We collect information that you provide directly to us, including:
- Account Information: Name, email address, postal address, phone number, company name, and billing information when you create an account or purchase Services
- Payment Information: Credit card details and billing addresses (processed securely through our payment processors)
- Communications: Information you provide when you contact us for support, submit feedback, or communicate with us through any channel
- Content Data: Files, databases, websites, emails, and other content you upload to or store on our servers
Information Collected Automatically
When you access our Website or use our Services, we automatically collect certain information:
- Log Data: IP addresses, browser type and version, operating system, access times, pages viewed, and referring URLs
- Device Information: Device identifiers, hardware model, and network information
- Usage Data: Information about how you use our Services, including server resource usage, bandwidth consumption, and service configuration
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities
Information from Third Parties
We may receive information about you from third-party sources, including payment processors, fraud prevention services, and marketing partners, to the extent permitted by law.
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services
- To create and manage your account
- To provision, maintain, and support our Services
- To process payments and send billing notifications
- To perform migrations and technical services you request
Communications
- To respond to your inquiries and provide customer support
- To send service-related notices, including maintenance alerts and security notifications
- To send marketing communications about our Services (with your consent where required)
Security and Fraud Prevention
- To detect, prevent, and address fraud, security incidents, and illegal activities
- To monitor system security and protect our infrastructure
- To verify identity and prevent unauthorized access
Service Improvement and Analytics
- To analyze usage patterns and improve our Services
- To develop new features and functionality
- To conduct research and generate aggregated, anonymized statistics
Legal Compliance
- To comply with legal obligations and regulatory requirements
- To respond to lawful requests from public authorities
- To enforce our Terms of Service and protect our legal rights
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our contract with you (providing hosting services)
- Legitimate Interests: Processing is necessary for our legitimate interests in operating our business, improving services, preventing fraud, and ensuring security
- Legal Obligation: Processing is necessary to comply with legal and regulatory requirements
- Consent: Where we have obtained your explicit consent for specific processing activities (e.g., marketing communications)
5. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (for billing and payment processing)
- Data center and infrastructure providers
- Customer support and communication platforms
- Security and fraud prevention services
- Analytics providers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or regulatory inquiries).
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
Protection of Rights
We may disclose information to protect our rights, property, or safety.
With Your Consent
We may share information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
- Active Accounts: We retain account information and service data for the duration of your active subscription
- Cancelled Accounts: Following account cancellation, we may retain certain information in backup systems for up to 30 days, after which it is permanently deleted
- Legal Requirements: We may retain certain information longer if required by law or for legitimate business purposes (e.g., tax records for 7 years)
- Aggregated Data: We may retain anonymized and aggregated data indefinitely for analytical purposes
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit using TLS/SSL protocols
- Secure data centers with physical access controls
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and confidentiality
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right of Access: You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, subject to legal retention requirements.
- Right to Restrict Processing: You have the right to request restriction of processing your personal data in certain circumstances.
- Right to Data Portability: You have the right to request transfer of your personal data to another service provider in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw consent at any time.
- Exercising Your Rights: To exercise any of these rights, please contact us at privacy@fastcow.com. We will respond to your request within one month, though this period may be extended by two additional months in complex cases.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Website and Services.
Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly and cannot be disabled
- Performance Cookies: Help us understand how visitors interact with our Website by collecting anonymous information
- Functional Cookies: Enable enhanced functionality and personalization
- Marketing Cookies: Track your browsing activity to deliver relevant advertising (used only with your consent)
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. Most browsers allow you to refuse cookies or delete existing cookies.
10. International Data Transfers
Your personal data is primarily stored and processed in the United Kingdom. Our servers are located at Telehouse East in London, England.
In some cases, we may transfer personal data to third-party service providers located outside the UK. When we do so, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK authorities
- Adequacy decisions recognizing equivalent data protection standards
- Other appropriate safeguards as required by UK GDPR
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@fastcow.com, and we will promptly delete such information.
12. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our Website with a revised "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FastCow Hosting Limited
Trading as FastCow
Company Number: 15734234
Registered in England and Wales
Email: privacy@fastcow.com
Website: fastcow.com
For data protection inquiries specifically, you may also contact our data protection team at dpo@fastcow.com.
Company Details
FastCow Hosting Ltd.
Company No. 15734234
Registered in England and Wales
For legal or company enquiries, contact legal@fastcow.com.